How much can I pack? Can I take my own skis? What time should I get to the airport? Don't worry! We've got all of this answered in our Getting There section. If you still can't find the information you're after then be sure to get in touch with the RocketSki team.
At the Airport:
We want to make sure your experience with Rocketski is amazing from start to finish! This means an easy booking process and smooth travel experience. In this section we’ve included some tips for at the airport and when travelling. If you’re unsure of anything before departing make sure you give one of friendly RocketSki sales representatives a call.
- Be sure to check security rules regarding liquid restrictions in hand baggage
- We recommend checking in at least 3 hours prior to departure time
- Confirm the airport security instructions by visiting the below websites as this may be subject to change
Luggage & Equipment:
Don’t forget to check the baggage restrictions with the airline you are flying with prior to departure.
- Please keep to the limit because excess charges can be high.
- The usual luggage allowance is 20kg per person not including hand luggage, which is limited to 5kg on all our charter flights.
- Please note that all airlines reserve the right to send skis and excess baggage on later flights.
- Excess baggage will be transferred to resort as soon as possible and RocketSki will provide emergency hire equipment if necessary. The luggage allowance may be pooled but this is subject to individual airline conditions.
Arrangement for carriage of skis/snowboards:
Ski carriage is from £45. Due to the limited space, if you are taking your own skis/snowboard, it is strongly recommended that carriage is pre-booked to ensure they are placed on the aircraft.
Flight departure times will be added to the website nearer the beginning of the season. For further information please call 01273 810 777.
RocketSki flights are sometimes available to book independently, please contact us for availability and price details.
We have weekly allocations from LGW and MAN to Grenoble on Monarch scheduled services. We also use scheduled carriers such as British Airways, EasyJet, AerLingus and Flybe charter aircrafts. RocketSki do, however, reserve the right to use other airlines and destination airports, and to treat London Airports as interchangeable.
We also use alternative airlines such as Ryanair, EasyJet, Thomsonfly and Jet2. These airlines often have different conditions and baggage allowances to other carriers. They also have different fees for ski carriage.
- Baggage allowance is normally 15kg or 20kg plus hand luggage up to 10kg.
- They require a full names list at the time of booking and have different cancellation charges and amendment fees. Unfortunately we have no choice but to apply these to your invoice if you make any name changes to your booking.
RocketSki charter flights and ‘No-frills’ airlines do not provide in-flight meals. Refreshments can be purchased on board however this is subject to airline conditions of carriage.
If you prefer to drive to the Alps we can organise accommodation only at a reduced rate of the overall cost. The price reduction varies and self-drive can only be booked via telephone.
Most French resorts are 8-10hrs from Calais and the Italian Piedmont resorts (Claviere, Sestriere and Sansicario) are approximately 10 hours from Calais. Austrian resorts will take you another 3 hours or so and the Dolomites a further hour over the Brenner Pass.
At RocketSki we inspect our accommodation regularly to ensure our high standards are maintained. We have a number of different accommodation options available and generally refer to these as ‘hotels’ however we may use apartments, chalets, pensions and guest houses.
Many hotels make a charge for saunas, swimming pools, nightclubs and other facilities. Some hotels have open fires in public areas and these are lit at the discretion of local management.
These are almost always singles but doubles can be provided in some hotels on request (please refer to our Special Requests section in our Booking Conditions). Bunks may be used in multi-bedded accommodation.
These must be paid to the hotelier by the person(s) responsible or by the party leader without exception. If it is impossible to allocate the costs to an individual member, then the whole group must pay them. We will do our best to effect an amicable settlement but under no circumstances will RocketSki provide funds or accept responsibility. For apartments, a security deposit or credit card imprint may be payable by you on arrival which is redeemable in full on departure if there have been no damages.
We or the Hotel management may operate a fire drill or briefing during the course of your stay. We ask for your cooperation in this procedure.
Food and Drink:
Unless you have booked self-catering accommodation, it is forbidden to consume food and drink on the hotel premises that has not been purchased from the hotel. This is discourteous to the hotelier and may be a breach of local regulations. Hotels may only be licensed for food and drink stored on the premises.
There is usually no problem with hot water supplies. Occasionally however, at periods of peak demand there may be a temporary shortage. We ask for your patience please.
In hotels and chalets a thorough cleaning is done and linen is changed once a week on changeover day and thereafter rooms are tidied and rubbish is collected daily. In some hotels, usually those with a rating of 3 stars or above, cleaning may occur more often, but this depends on local policy. Towels and soap are provided in hotels but not in apartments. We recommend that each party member takes their own. Some continental hotels provide thin towels not the thick type usually provided in the UK.
The prices charged reflect only the real cost to us. Apartments may be priced on multi - occupancy so supplements will be chargeable for under-occupancy. Single rooms are more expensive because one occupant pays the entire heating and service costs. Hotels have very few single rooms and they are often located in the least attractive parts of the hotel. Regrettably, we have no control over this. Twin or double supplements may still be payable even if the room doesn’t contain 2 beds or more. Sometimes, particularly in Austria, 2 single beds are pushed together and share the same headboard but have separate mattresses and duvets. The prices we show for single rooms are estimates only. There may only be one or two single rooms in an entire hotel so when twin rooms are used for one occupant the price will be higher than that shown.
We reserve the right to make changes and correct errors in advertised prices at any time before your holiday is confirmed. We will advise you of any error of which we are aware of and the applicable price at the time of your booking. Please therefore ensure that you check any important details with us at the time of booking. Please also ensure that you receive confirmation of these in writing. Some photography on the website may be used to convey a general atmosphere and may not represent any particular resort.
No resort appears on our website without very careful consideration as to its suitability for our clients. Our descriptions are designed to help you choose the right resort for you and your group. We do not assume however that every resort will suit everybody so please do discuss your requirements with us so that we can help.
Upon booking you will be given the option to accept our nominated insurance policy and we have listed details for this cover below. It is important that all members of your group and parents of students travelling have access to the full policy at the time of booking your trip as this is when your cover commences.
For groups who booked after 1st September 2015, your policy documents are below:
For groups who booked after 1st September 2016, your policy documents are below: