Before placing your booking please read our booking terms and conditions to make sure you know exactly what's covered when booking a RocketSki trip.
If you have any questions about these terms we are just a phone call away.
Below you will find all terms and conditions for making a RocketSki booking, If you have any questions at all about these terms please do not hesitate to contact a member of our sales team.
- Your contract with us
- Financial security
- Booking and paying for your tour
- Prices and surcharges
- If you change or cancel your booking
- Cutting your tour short
- If we change or cancel your booking
- Force majeure
- Liability and responsibility
- If you have a complaint
- Passports & visas
- Health requirements
- Special requests
- Air travel
- Conduct and behaviour
- Withdrawal or limitation of facilities for which we are not responsible
- Conditions of suppliers
- Data protection
- Subsequent versions of these conditions
- Free places
If we change or cancel your booking
We start planning the holidays we offer many months in advance. Occasionally, we have to make changes to and correct errors in our published information both before and after bookings have been confirmed, and we may have to cancel confirmed bookings. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so. Most changes are minor such as changes to the overseas airport, airline, aircraft, ferries or coaches used, changes to departure times of less than 12 hours or the withdrawal of certain facilities. Occasionally, we have to make a significant change which include a change of accommodation to that of a lower official classification or standard for the whole or a major part of the time you are away; a change of resort for the whole or a major part of the time you are away; a change of outward departure time or overall length of time you are away of 12 or more hours; and a change of UK departure point (except as between Heathrow, Gatwick, Stansted or Luton and instances where we offer connecting transportation). All other changes are minor. If we have to make a significant change or we have to cancel, we will tell you as soon as possible, and if there is time to do so before departure, we will offer you the choice of the following options:
(a) accepting the changed arrangements or
(b) purchasing an alternative holiday from us, of a similar standard to that originally booked if available (if the chosen alternative is less expensive than your original one, we will refund the difference but if it is more expensive, we will ask you to pay the difference) or
(c) cancelling, in which case you will receive a full of all monies you have paid to us within 28 days. If we have to make a significant change or cancel on or after the date when the balance of your holiday cost becomes due we will pay you compensation as set out in Table C below subject to the following exceptions. Compensation will not be payable and no liability beyond offering the above mentioned choices can be accepted where we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care. No compensation will be payable if we cancel as a result of your failure to comply with any requirement of these booking conditions entitling us to cancel (eg if you fail to pay on time).
In all cases, our liability for significant changes and cancellations is limited to the above mentioned options and, where applicable, compensation payments as in Table C. We regret we cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation. No compensation is payable for minor changes or where we make a significant change or cancel on or before the date when the balance of your holiday cost becomes due. Very rarely, we may be forced by Force Majeure (see below) to change or terminate your holiday after departure but before the scheduled end of your time away. This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refunds (unless we obtain any refunds from our suppliers), pay you any compensation, or meet any costs or expenses you incur as a result. Force Majeure - except where otherwise specified in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by reason of circumstances amounting to '"force majeure". In these booking conditions "force majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riots, civil strife, actual or actual threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events beyond our control.
In accordance with EU Regulation 2111/2005 we are required to advise you of the actual carrier operating your flight/connecting flight/transfer. We do this by listing carriers to be used or likely to be used as follows: Monarch, First Choice, Jet2, Easyjet and RyanAir.
How does RocketSki.com protect your Privacy?
When you book a holiday through RocketSki.com we take vital measures to ensure that your personal privacy is guaranteed. Strict guidelines are in place to prevent the possibility of unauthorised access so your information will be held securely. We will not loan or sell any personally identifiable information to a third party. We may generate information for use with other products organised by Rocket and its associated company Equity Ltd.
How does RocketSki.com use your information?
You are in control of the information RocketSki.com has stored about you as any personal details will have been entered by you, e.g. home address, e-mail address, name and phone number. This information allows us to deal with your booking as smoothly and efficiently as possible. We must keep a record of your telephone number in case we need to contact you urgently.
RocketSki.com may use the information you provide to keep you up-to-date with any promotions and special offers that will be of interest. You have the opportunity to unsubscribe to any of newsletters that we send by email.
So that we can provide you with up-to-the-minute information and adapt our site to suit your needs we use web site patterns and statistics that monitor the activities of our customers e.g click throughs to and from the site. These are of a non-personal nature and any information collected is aggregate in content.
1 Jubilee Street,
We will correct them within 2 working days. This information will be stored in our central database and accessed by authorised administrative and systems staff only.
Cookies: What are they & how do we use them?
Cookies are a feature that many web sites use to store information in a small file on your computer's hard drive. RocketSki.com use these to provide you with a smooth and easier passage through our site. Only the information that you give us, or the booking selections that you make whilst visiting the RocketSki.com site, can be stored in a cookie. We cannot access the rest of your computer or determine any of your personal information unless you knowingly enter it.
Other Privacy Information
You are responsible for any password that RocketSki.com may give you for accessing your booking details. Please be careful when using your password. We are able to authorise a new password if you become concerned about your personal security although this should rarely be necessary.
If you have any concerns regarding our Privacy or Security Policies please do call us on 01273 810777 or contact us by email. We will be delighted to offer reassurance or explain any of the above points in further detail. We are confident that you will find booking with RocketSki.com a secure and pleasurable experience.