If you change or cancel your booking

If you wish to cancel or amend all or part of your booking, the party leader must advise us in writing by recorded letter or email as soon as possible. A cancellation or amendment is only effective when received in writing by the company. Please note that certain travel arrangements (e.g. flight/rail tickets) may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangement.

Amendments
Whilst we will do our best to assist, we cannot guarantee that we will be able to meet any requested change or addition. Where we can meet a request, all changes and additions will be subject to payment of a fee of £20 per individual amendment plus any applicable rate changes or any extra costs incurred by ourselves and any extra costs or charges incurred or imposed by any of our suppliers; all costs related to these changes will be passed directly back to the client. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible.

Tours by coach: Additions and changes to your party are usually possible up until the day before departure; however you must always check with us first by contacting us. Any alterations made by you within 12 weeks of departure will be subject to charges mentioned above.

Tours by air: For tours by air, it is the party leader’s responsibility to ensure that all names are given in full and exactly as shown on the individuals’ passport. We do not accept any responsibility for incorrect/abbreviated names submitted to us and any subsequent amendments will be dealt with as a name change and will incur the applicable charges outlined above. This information is requested and required at a very early stage in the booking to secure flight seats. Most airlines do not allow name changes after tickets have been issued or in the case of some carriers once names have been received. In this instance, the charge is usually the full cost of the flight.
If your invoice settlement is overdue at the time of requesting a name change this must be paid in full before the change can be made. Any charges or payments must be made before any amendments can take effect.

Cancellations
Since we incur costs in cancelling your arrangements, you will have to pay the applicable cancellation charges up to the maximum shown in below (the cancellation charge detailed is calculated on the basis of the total cost payable by the person(s) cancelling excluding insurance premiums and amendment charges which are not refundable in the event of the person(s) to whom they apply cancelling.)
If the number of adults in your party accounts for 20% or more of your party or if any cancellation reduces the number of paying members for a particular tour (including free places), we reserve the right to re-cost the price of your tour and the invoice will be adjusted accordingly for all remaining group members.

Additional in resort ski services such as ski/snowboard hire, lift passes and ski/snowboard lessons maybe cancelled up to 14 days prior to departure for a full refund. Within 14 days prior to departure you will be charged a 100% cancellation charge for each additional ski service you wish to remove.

Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of your insurance policy. Claims must be made directly to the insurance company concerned. No refunds will be given for passengers not travelling or for unused services.

If any member of your party is prevented from travelling, that person(s) may transfer their place to someone else (introduced by you) providing we are notified not less than twelve weeks before departure and you pay an amendment fee and meet all costs and charges incurred by us and/or incurred or imposed by any of our suppliers. If you are unable to find a replacement, cancellation charges as set out will apply.

Period before departure within which written notice
of cancellation is received by us or your Travel Agent

Amount of cancellation charge
shown as % of tour price

More than 84 days

Full 1st deposits
as per schedule 

35 - 84

70% 

15 - 34

80% 

8 - 14

90% 

7 - Departure day or afterwards

100