Accommodation

Facilities:

Many hotels make a charge for saunas, swimming pools, nightclubs and other facilities. Some hotels have open fires in public areas and these are lit at the discretion of local management.

Beds:

These are almost always singles but doubles can be provided in some hotels on request (please refer to our Special Requests section in our Booking Conditions). Bunks may be used in multi-bedded accommodation.

Damages:

These must be paid to the hotelier by the person(s) responsible or by the party leader without exception. If it is impossible to allocate the costs to an individual member, then the whole group must pay them. We will do our best to effect an amicable settlement but under no circumstances will RocketSki provide funds or accept responsibility. For apartments, a security deposit or credit card imprint may be payable by you on arrival which is redeemable in full on departure if there have been no damages.

Fire Drill:

We or the Hotel management may operate a fire drill or briefing during the course of your stay. We ask for your cooperation in this procedure.

Food and Drink:

Unless you have booked self-catering accommodation, it is forbidden to consume food and drink on the hotel premises that has not been purchased from the hotel. This is discourteous to the hotelier and may be a breach of local regulations. Hotels may only be licensed for food and drink stored on the premises.

Hot Water:

There is usually no problem with hot water supplies. Occasionally however, at periods of peak demand there may be a temporary shortage. We ask for your patience please.

Room Service:

In hotels and chalets a thorough cleaning is done and linen is changed once a week on changeover day and thereafter rooms are tidied and rubbish is collected daily. In some hotels, usually those with a rating of 3 stars or above, cleaning may occur more often, but this depends on local policy. Towels and soap are provided in hotels but not in apartments. We recommend that each party member takes their own. Some continental hotels provide thin towels not the thick type usually provided in the UK.

Room Supplements:

The prices charged reflect only the real cost to us. Apartments may be priced on multi-occupancy so supplements will be chargeable for under-occupancy. Single rooms are more expensive because one occupant pays the entire heating and service costs. Hotels have very few single rooms and they are often located in the least attractive parts of the hotel. Regrettably, we have no control over this. Twin or double supplements may still be payable even if the room doesn’t contain 2 beds or more. Sometimes, particularly in Austria, 2 single beds are pushed together and share the same headboard but have separate mattresses and duvets. The prices we show for single rooms are estimates only. There may only be one or two single rooms in an entire hotel so when twin rooms are used for one occupant the price will be higher than that shown.