The carrier(s), flight timings and types of aircraft shown on our website and detailed on your confirmation invoice are for guidance only and are subject to alteration and confirmation by the carrier of whom we have no control. We shall inform you of the identity of the actual carrier(s) as soon as we become aware of it. The latest flight timings will be shown on your tickets which will be dispatched to you approximately two weeks before your departure date. You should check your tickets very carefully and immediately on receipt to ensure you have the correct flight times. If flight times change after tickets have been dispatched, we will contact you as soon as we can to let you know.
In accordance with EU Directive (EC) No. 2115/2005, Article 9, we are required to bring to your attention the existence a “Community list” (available for inspection at http://ec.europa.eu/transport/modes/air/safety/air-ban/index_en.htm) detailing air carriers that are subject to an operating ban with the EU Community.
We regret that we are unable to offer you assistance should a transport delay disrupt your itinerary however your airline or other transport provider concerned may provide refreshments and/or appropriate accommodation. We cannot accept liability for any delay whether it is due to any of the reasons set out in clause 9 of these booking conditions or otherwise (which includes the behaviour of any passenger(s) on any flight who, for example, fails to check in or board on time or otherwise).
Under EU Law, you have rights in some circumstances to refunds and/or compensation from the airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at EU airports and will also be available from airlines. Reimbursement in such cases is the responsibility of the airline and will not automatically entitle you to a refund of your Tour price from us. If the airline does not comply with these rules you should complain to the Civil Aviation Authority (http://www.caa.co.uk/default.aspx?catid=2226&pagetype=90)