Booking and paying for your tour

A confirmed booking is made with us when you pay us a deposit in accordance with the time scales set out below and when we issue you with a booking confirmation. A binding contract will only come into existence once we have issued you with a booking confirmation that will confirm the details of your booking/contract and will be sent to you. Upon receipt, if you believe that any details on the confirmation (or any other document) are wrong you must advise us immediately as changes cannot be made later and in any event, we will not be responsible for any loss or agree any compensation if we are not notified of any inaccuracies in any document within ten days of our sending it out (five days for tickets).

The balance of the cost of your arrangements (including any applicable surcharge) is due in accordance with the time scales set out below. If we do not receive this balance in full and on time, we reserve the right to treat your booking as cancelled by you in which case the cancellation charges set out below will become payable.

A first deposit (see below), (or full payment if booking within twelve weeks of departure), must be paid at the time of booking. You must then pay deposits in accordance with the following timetable.


1st deposit*

Full payment

Payment schedule


12 weeks prior to departure

*First deposits are payable at the time of booking
The final balance is due no less than 12 weeks before departure. Full payment is required if booking is 12 weeks or less before departure (“late bookings”)

As well as the cancellation charges detailed below, there will be a £5 per person administration charge for any payment not received by the due date.

Please note that any payments on credit card will incur a 2.5% charge.
All bookings received within 20 weeks of departing must pay 1st and 2nd deposits together at the time of booking. Bookings made within 14 dates of departure will incur a Late Booking Fee of £20 per passenger to cover the cost of us handling your booking in such a short period.

Any monies paid to a Party Leader in respect of your tour are held by the Party Leader on behalf of the party members until such times as we have dispatched written confirmation of your booking, after which all monies held by the Party Leader are held on our behalf.

A final invoice for the balance due will be sent to the Party Leader approximately 16 weeks prior to the departure of your tour. The full amount outstanding must be received by us no later than 12 weeks before departure. Payment should be made by bank transfer where possible. If payment is made by cheque you should allow 5 working days for clearance from the time we receive it. Payment may also be made by cash.

We reserve the right to charge a greater first deposit or request payment by a certain date to confirm your trip; if this is the case you will be advised at the time of booking. This is necessary for low cost airlines that require full payment at time of booking or for special events such as, but not limited to, the Olympics.